Bisher Al-Hamsi (Social Media Coordinator of Qatar University) had a new idea for a "social call center
Sami Salim Al-Asmi (Media Executive of the Public Authority for Investment Promotion & Export Development Oman). Don't be deceived by the flower. It was a good presentation
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The boys of the workshop minus one....
Customer Service Best Practices Using Social Media Workshop held last April 2014 in Doha
Working on a group case study
Karim Al Mass (Senior Officer Corporate Affairs of Al Khaliji Bank) was thinking hard about the ideas his team wrote down
Karim Al Mass (Senior Officer Corporate Affairs of Al Khaliji Bank) presented wel
  Guy Stephens (Zanerva Partner Consultant) giving an explanation to Jawaher Jaber Al Marri (Admin of Ministry of Development Planning & Statistics)
Thinking about TripAdvisor? Mohamed Chebil (Residence Manager of Ascott Doha)
Sami Salim Al-Asmi (Media Executive of The Public Authority for Investment Promotion & Export Development Oman) listening to insights shared by Kate Hamdan (Customer Experience Manager of Al Khaliji Bank).  
"That idea sounded cool..."
What's the next step?  Richard Davey (Head of Personal Banking Channels and Cards of Al Khaliji Bank) in a discussion with Kate Hamdan (Customer Experience Manager of Al Khaliji Bank)
Richard Davey (Head of Personal Banking Channels and Cards of Al Khaliji Bank) mapping out his team's plan
Richard Davey (Head of Personal Banking Channels and Cards of Al Khaliji Bank)
One of the team's crisis plan.
ow do you get pass a ***@@storm in social media when it happens?
One of the teams' crisis plans 
Close-up on the presentation made by Richard Davey (Head of Personal Banking Channels and Cards of Al Khaliji Bank)  
Close-up of the presentation by Karim Al Mass (Senior Officer Corporate Affairs of Al Khaliji Bank)
Richard Davey (Head of Personal Banking Channels and Cards of Al Khaliji Bank) leading the way  
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